Live Feeders

We do not offer any returns or refunds. We will only offer new shipments if our DOA process has been followed. See “What to do if your Roaches are DOA”.

Apparel

If you would like to return a Dragon’s Diet t-shirt, please ensure the following:

• Email us at team@dragonsdiet.com within 14 days of the product’s arrival to let us know you would like to initiate a return. We cannot guarantee a refund or replacement if we are notified outside of the 14-day period.
• T-shirt must not be worn or washed, but can be tried on.
• T-shirt must be returned in the condition it was received. It must not be stained, ripped, or otherwise damaged unless you received it in that condition, in which case you have 14 days from the day of arrival to notify us (see below for instructions).
• Original tags must be included with return.

We do our best to ensure that products are delivered to you on time and in excellent condition. In the event that this doesn’t happen, we will make it right. If you receive a damaged product, please send us a time-stamped picture of the product within 14 days of the product’s arrival. We will issue a refund or send you a replacement item. Unfortunately, we are unable to replace items if we are not notified within a 14-day period.